first you remove cardio pulse wave......(the reason why i bought it). It does not show anything on the screen. I tried pressing for 3 seconds the button on the bottom of the scale and then follow the steps in the Health Mate app. But I still cannot do a factory reset. Wi-Fi Body Scale (WBS01) - The display of my scale is upside down. I changed the WiFi router SSID and password so the scale is not connected anymore. If this is not done then its stay exactly the way it is. Charged for two days and tried again but still same thing. It got stuck in a Factory Reset loop continuously until it totally went dead in the end. Thanks for the update Guy, seems the scales featuring that design are just a fault waiting to happen. Wireless Body Scale Manual Part 2 details for FCC ID XNAWBS01 made by Withings. Just press long enough on the bottom button till you see a menu having 2-3 options like: MAC, Reset (I forgot the third). Withings Body Cardio Scales, Broken with Factory Reset Loop 5. m.delattre January 16, 2019 19:29; Follow. Wi-Fi Body Scale (WBS01) - I don't get the Weather Forecast screen on my scale. Was $149.95. To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to: https://support.withings.com/hc/en-us/community/posts/360025048353-Withings-Body-Cardio-Scales-Broken-with-Factory-Reset-Loop?page=2#community_comment_360001263198, Be courteous and participate in the community with a spirit of friendliness and understanding, Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others, Avoid any and all discussions which contain insulting or discriminatory comments, Abide by the full terms and conditions outlined. Disassociate the product from app and remove from Bluetooth under devices. The best smart scales can tell you about much more than just your weight. Because the Smart Body Analyzer is a connected scale, its true potential is achieved when you use it along with the Withings Health Mate® app. The scale's screen will display the word "Factory", confirming the reset. The problem may have been with my Withings scale dropping its connection for a while. I have the exact same issue. Could be a problem with the sync button. Im waiting for Withings support to get back to me looks like Ill have to shell out for another unit. What do you think? Agreed - no fixes work. withings support: is there any solution or can you offer a replacedment scale at a reduced price? Why is that? Display. I did this several times and in the past and was working fine so...you have to have patience. :(. Withings Body Cardio Scale Review. 3 Thank you for using our new Customer Support forum and I am sorry to hear your scale is stuck in a factory reset loop. Wi-Fi Body Scale (WBS01) - What screens can be displayed on my scale? I am out, loved Withings from the start but fed up with technical issues over time. Withings® warrants the Withings® branded hardware product (“Withings Body Cardio”) against defects in materials and workmanship when used normally in accordance with Withings®’ published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser (“Warranty Period”). You need to press and hold the button for 8 seconds and once you see the menu, select the reset option by tapping the button until the arrow is on reset. I hope it did not break because of all the tries. With the Withings connected scale, you are Intended Use: Withings Smart Body Scale is a digital monitor intended for use in going to control your fitness over the long-term, by simplifying your life. User rating, 4.4 out of 5 stars with 33 reviews. Press and hold the RESET button for five seconds. Press the button on the side of the scale for 15 seconds until the display turns to hello , keep the button pressed on  the scale until the factory reset gauge fills. 5 Withings says this design means it works just … I would contact support directly - maybe your unit got broken indeed. Refer to “Performing a factory reset of your Withings Body” on page 41 for more information. Note that this community is supported by its members, not the Withings Support Team. Note that this community is supported by its members, not the Withings Support Team. This must be a known design flaw since the new '2016' Body Cardio scale has a plastic insert that covers these holes to prevent water getting to the contacts. I hope it will do the trick. No response from Withings support. This is the only method available and is 100 percent working solution. 4 I have the same problem for two scales..... they do not work anyway. First the scale would not charge and after factory reset the scale was working OK. I think there were some problems with the batteries I used. See More Options. To do so, perform the following steps: 1 Note: Be sure to insert the paperclip (or a similarly-shaped object) into the hole just above the word RESET as the other opening on the Sleep / Sleep Analyzer is for the sound sensor. 4. ...Still have questions? The Withings Body+ is a user-friendly Wi-Fi model that delivers useful on-scale customization (including local weather reports! But it seems I cannot do a factory reset. The scale's screen will display the word "Factory", confirming the reset. I have this problem too and the suggestion did not work, see also this thread https://support.withings.com/hc/en-us/community/posts/360025048353-Withings-Body-Cardio-Scales-Broken-with-Factory-Reset-Loop?page=2#community_comment_360001263198, Check if any of the 3 contacts in the 3 circular holes have turned green, If so then water has damaged the programming pins. The previous price was $149.95. There is something physical wrong with the device. Track weight and fitness with this Nokia Body Cardio Smart scale. You need to press and hold the button for 8 seconds and once you see the menu, select the reset option by tapping the button until the arrow is on reset. Charge the device for about three hours as the battery must be totally drained. Not after 8 seconds, not after 30 seconds. You can do this by pressing and holding the button on the side of the scale for a full 20 seconds. The scale also somehow displays the day’s weather—the theory is so that the user will better know what to wear. Do not use the scale on a wet floor or with wet feet; you risk slipping and falling. If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team. The scale does everything except get me out of bed and onto the scale, it reads my weight and estimates my body fat and BMI and then sends it to my.withings.com (user's dashboard). Page 41: Performing A Factory Reset Of Your Withings Body 4. above solution did not work for me, Held button repeatedly for 20 seconds or linger. At this time, you can start the installation process for the Withings Body Cardio. I said that I was having trouble with your solution. I wanted to try again with a new mindset based on your opinion. Press the button on the side of the scale for 15 seconds until the display turns to hello , keep the button pressed on the scale until the factory reset gauge fills. Add to Cart. Document Includes User Manual Manual Part 2. Thank you very much for sharing this. =). :|. Sarah Mitroff. I kinda fixed this by buying another scale from another brand. After trying to change somehow the connectivity details, I decided that the best option would be to do a factory reset. Tried everything listed on this forum and NOTHING WORKS!!! (33) Price Match Guarantee. Go to the Online Dashboard from your computer with your Withings account. They should be alerting existing users and at least offering a way to cover up the contacts like a sticker or other fix. Make sure you remove or dissociate the scale from the Bluetooth settings of your phone and app. Select your profile icon in the upper right-hand corner. You should try resetting the scale. Here the exact same issue. Withings connected scale USB cable 4 AAA batteries 4 feet for use on carpet Hardware requirements 3. I don’t know what is going on but since December 2019 my body cardio scales goes into factory reset loop and after at least ten attempts to reset I am fed up. A doctor must be consulted before making any decision regarding a change in diet or physical activity. Nothing happened there either. This Nokia Body Cardio Smart scale remains accurate when placed on any surface and records data for up to eight people. Dec. 31, 2020 5:45 p.m. PT. At this time, you can start the installation process for the Withings Body Cardio. Withings - Body Cardio Smart Scale - Black. Select Other devices. Withings® warrants the Withings® branded hardware product (“Wireless Scale”) against defects in materials and workmanship when used normally in accordance with Withings®’ published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by … And now, after trying a few times, it does not start at all. Nothing. ), IFTTT support, and a … Related to the video you sent. Hi Enachec!I actually tried. If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team. The gauge should reach the end else it is not reset. No way to get out of this loop. You have here how it should look the reset screen https://youtu.be/Pu7tqrcBiKA and it should work the same way. All I did was to push the button (long presses, short presses) and take out the battery and put it back again. I reset its wifi setting and your solution seems to be working well now. By clicking or navigating on this site, you agree to our use of cookies to improve your experience and offer personalized advertising through our partners. Best smart scale for 2021: Withings, Fitbit, Garmin and Eufy, compared. If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team. Select Configure a Wifi BodyScale WBS01. By clicking or navigating on this site, you agree to our use of cookies to improve your experience and offer personalized advertising through our partners. :(I am thinking about changing the wifi password to the old one so I can connect the scale to the app. I also tried reconnecting with my smartphone. And I pressed for 30 seconds or so. 6. Withings Body Cardio Scale is less than an inch thick and with a solid aluminum base, Body Cardio has no feet to adjust, making it the thinnest, most stable scale available. Once there do you think I can change the settings so the scale can connect to the new wifi password? What should I do? I doubt that will be one from Withings though :(. To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to: https://support.withings.com/hc/en-us/articles/219053097, Be courteous and participate in the community with a spirit of friendliness and understanding, Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others, Avoid any and all discussions which contain insulting or discriminatory comments, Abide by the full terms and conditions outlined. Nothing appeared on the screen. I am doing just that. I note that when I bought my second Withings scale, the Withings Health app from my first scale installation continued—so my original data was not lost. You can follow the steps outlined in this link https://support.withings.com/hc/en-us/articles/219053097 to update the Wi-Fi configuration of your scale. 5. Beside allowing you to install your scale, the Withings Health Mate® app allows you to customize its display, to set a weight goal, and to check the entire history of your weight data. What should I do? Bricked by an update, now factory reset loop. Bluetooth button was working and not working depending on its mood. I even deleted the old link I had between the scale and the app. This solution works 100 percent. Product was unresponsive. $119.95 Your price for this item is $119.95. Wi-Fi Body Scale (WBS01) - My fat mass data seems inaccurate. Save $30. It happens time and time again. Make sure you remove or dissociate the scale from the Bluetooth settings of your phone and app. Buy one at Withings: http://lon.tv/withings and use coupon code LON20 for 20% off until July 17. This process is to remove the bad code in the device. 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